Total Quality in University Education: Concept and Dimensions

Abstract

This research aims to analyze the concept of Total Quality Management (TQM) in higher education and its role in enhancing the performance of higher education institutions by reviewing the theoretical foundations of quality and the factors influencing the success of its implementation within the university environment. The study seeks to determine the extent to which universities are capable of adopting TQM practices and transforming them into effective tools for improving educational and research outcomes as well as community services. The study concluded that the successful implementation of TQM depends on the availability of several fundamental requirements, most notably effective leadership, the adoption of a clear strategic vision, continuous training for faculty members and staff, in addition to developing administrative systems and university governance in a way that ensures the quality of processes and outcomes. The results also showed that institutions adopting TQM principles achieve improvements in academic performance, increased student satisfaction, and enhanced competitiveness at the local and international levels. In contrast, institutions lacking a quality culture face challenges related to weak coordination between academic and administrative units, limited resources, and insufficient awareness of the importance of continuous improvement. The analysis revealed that adopting TQM contributes to improving the efficiency of the educational process by enhancing interaction between stakeholders, improving the learning environment, and updating academic programs. The study concludes with the need to invest in promoting a culture of quality and building an integrated system based on planning, monitoring, and continuous evaluation, enabling universities to improve their performance and effectively and sustainably achieve their objectives.